Enhancing the Customer Experience

As organizations look to retain customers and grow revenue, they are shifting their focus from providing customer satisfaction and putting greater emphasis on enhancing the customer experience.

Numerous studies have shown that customers are willing to spend more time and money conducting business with companies that consistently deliver a positive customer experience. In fact, according to Greenfield Online, 73% of ccustomers will go to a competitor if they don't have a good experience.

Vertical IT, and its contact center solutions, enables you to enhance your customers' experience and differentiate your brand. For example, a well-designed contact center solution will provide a meaningful initial customer experience that is consistent across all types of customer interactions. Additionally, Vertical IT helps you take advantage of interactive voice response (IVR) by enabling you to integrate with multiple back-end systems, intelligent routing, and tools for understanding customer intent thus enhancing their experience and streamlining information.