Events

The CX Summit 2022

July 05-07, 2022
Phoenix, AZ

For those unwilling to travel far and wide, this is the ideal virtual event organized by the CX Today team. Taking place from July 5-7, the CX Summit includes interactive keynote sessions, expert-led panels, and a virtual expo. These will cover critical contact center topics, including conversational AI, voice of the customer (VoC), and employee experience, alongside broader CX discussions for the future-driven, collaborative operation. Leading technology brands will also take their seat at the action-packed table, including Cisco, Avaya, Five9, and many more.

Conference CCW 2022

March 22-23, 2022
Berlin, Germany

An annual event for over 20 years, CCW (Contact Center World) is the landmark occasion for professionals across Europe to come together, network, and get to grips with how the industry is evolving. Unfortunately, its much-loved four-day trade show will not feature at this year’s event due to ongoing COVID uncertainty. However, a two-day conference takes its place, alongside a pop-up exhibition that celebrates the latest and greatest contact center innovation. To learn more about the event that runs from March 22-23, click here.

Stratégie Clients

March 29-31, 2022
Paris, France

A week after CCW come Stratégie Clients, the staple event for French contact center innovators and another opportunity for those based in Europe to learn from some of the greatest minds in the industry. Alongside the classic events of a contact center expo – such as exhibits, conferences, and keynotes – Stratégie Clients offers a whole host of smaller workshops. At these, visitors can delve deeper into an array of topics and learn from expert session leaders. To book a spot at one such session (or more), click here and attend the event that runs from March 29-31

Customer Contact Week (CCW) 2022

June 20 - 23, 2022
Las Vegas, NV

Bouncing back from the chaos of 2021, CCW is coming back as a live event this year from June 20-23 in Las Vegas. As the name suggests, the event spans several days, with some dedicated to technology and innovation, the CC Women Summit, and the Customer Contact Leadership Institute. Past speakers at CCW include representatives from Google, Verizon, Best Buy, and Marriott. This year, you can look forward to industry-specific think tanks, an interactive expo hall, and the CCW Excellence Awards.